Details For Sending Your Reservation Deposit

If you have any questions, please do not hesitate to contact Toni on 07921 995576, Martin on 07801 310379 or evenings and weekends on 01702 201758

Please return your deposits to the following address:

Mrs T. Tomlin

21b The Westerings

Hockley

Essex  SS5 4NX

Please make your cheques payable to: Mrs T. Tomlin

Terms & Conditions

Deposit: £80.00 per week is required for each week booked. This is non-refundable in the event of cancellation.

Balance: The balance is due two calendar months before your departure date.

Security Deposit: A fully refundable £150 security deposit is required to cover breakages, damage to the villa or its contents and any exceptional cleaning costs that may be necessary.  This is due with the balance of your holiday and is refunded within 28 days of returning home, once the keys have been returned.

Cancelation Charges: We must be notified in writing as soon as possible in the event of cancellation. Should you cancel your booking the following conditions will apply:

More than two calendar months;  Deposit forfeited.

Between one and two calendar months before departure;  50% of total cost forfeited.

Less than 28 days before departure;  100% of total cost forfeited.

If the villa can be re-let then 50% is refundable.

We reserve the right to cancel your booking if the balance is not paid by the due date (Cancellation charges still apply).

Accommodation: Should circumstances beyond our control require us to cancel a booking the client will receive a full refund of all monies paid to date with no liability accepted or compensation paid.

Only the persons named on the booking form are allowed to stay in the house.

The homeowners and their representative(s) cannot be held responsible for any withdrawal of amenities within the development or any breakdown of equipment/appliances in or around our vacation home during your stay.

Liability: During your stay, the homeowners, their representative(s), or owner's agents do not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused

Please bear in mind that the villa is situated on a development that consists of both residential and vacation homes. Therefore, the homeowners, their representative(s), or owner's agents, cannot be held responsible for any ongoing construction, alterations to existing houses or any noise or nuisance as a result thereof on or around the housing development. 

Force Majeure: The homeowners, their representative(s) or owner's agent cannot accept, be responsible for or be liable in respect of loss, damage or changes caused by Force Majeure (e.g. strikes, floods, terrorist activities, and closure of airports, weather conditions or other events beyond our control).

Insurance: You must arrange for your own personal insurance. It is advisable that cancellation insurance is contained within your travel insurance.

County Regulations Regarding Noise: Please respect the privacy and peace of our neighbouring villas and keep noise to a minimum if using the pool and patio areas between 10.30pm and 8.30am.  If you are unfortunate enough to experience any noise problems yourself, please do not hesitate to contact the local Sheriff.

Pool Heat - If applicable: If required this must be ordered in advance and paid for within your final balance.  In the event pool heat is requested and paid for, it is ordered at your own risk. We do not imply and we cannot guarantee the temperature of the pool as this will vary according to several factors, the main one being the prevailing weather conditions/ambient temperature.  In the unfortunate event of a pool heater breakdown, please contact our management company who will try to rectify the problem.  The homeowners liability will be limited to refunding the pool heat money paid by the guest for the number of proven days the heater is out of action, if the heater cannot be repaired during your stay.  No other action will be taken or compensation paid.

Equipment Rental: Crib and highchair hire must be ordered at the time of booking and is subject to availability.

Distances: All distances and timings are approximate from the US 27 area and will depend on traffic and time of travel.  The homeowners accept no liability if they are not accurate.

Insects: Our villa is treated on a regular basis as part of pest and termite control. However, as Florida is a tropical state, the presence of insects is inevitable and is no reflection on the cleanliness of the villa and is no cause for complaint. To minimise their presence inside the villa guests should ensure all windows and doors are kept closed when not in use.

Acceptance: The homeowners reserve the right to refuse acceptance of any booking at any time at their discretion without having to give a reason.

Complaint Procedure: In the unlikely event of a complaint, please contact the local management company within 24 hours, who will do their best to assist and rectify the matter as soon as is practically possible. 

If you have a complaint and the matter is not resolved, you must notify the homeowners in writing within 7 days of your return. 

Failure to follow these procedures will invalidate any complaint. The homeowners will not enter in to any correspondence for any circumstances not brought to our local management company's attention during your stay.

Terms & Conditions of Booking:  Upon renting our villa you will be deemed to have agreed to the Terms & Conditions enclosed.  If for any reason the Terms and Conditions of booking change between the party leader signing and your departure date, a copy of the amended Terms will be sent to you.